Terms & conditions
1. Scope
1.1 These General Terms and Conditions apply to contracts for the temporary rental of holiday apartments for accommodation purposes, as well as to all other services and deliveries provided by the landlord to the tenant.
1.2 Subletting or transferring use of the rented holiday apartment and its use for purposes other than accommodation require the prior written consent of the landlord.
2. Booking / Booking Confirmation
Bookings for the holiday apartments are made through the booking system on the website. The reservation becomes legally binding upon completion of the booking process and receipt of the booking confirmation, or after payment has been made. By making a booking, the tenant agrees to the landlord’s General Terms and Conditions and house rules.
3. Payment Terms
A deposit of 50% of the total amount must be transferred to the landlord’s account within 14 days of receiving the invoice. The remaining balance is due no later than 14 days prior to arrival. For short-term bookings, the full amount must be paid immediately upon receipt of the invoice/booking confirmation. In the event of delayed payment, the guest will first receive a payment reminder. A fee of €15.00 will be charged for each subsequent reminder. Any transaction fees (e.g., for international transfers) are to be borne by the tenant. Only bank transfers are accepted. Cash payments are possible on-site upon prior arrangement. Payments via EC or credit card or checks are not accepted.
4. Arrival / Departure
The holiday apartment is available from 3:00 PM on the day of arrival or by arrangement. On the day of departure, the apartment must be vacated by 11:00 AM or as agreed. The landlord reserves the right to charge for departures delayed by more than 60 minutes.
5. Stay
5.1 Use of the holiday apartment is reserved for the guests specified to the landlord at the time of booking. If more persons than agreed use the apartment, an additional fee will be charged according to the price list. Subletting and transferring the apartment to third parties is not permitted. The rental agreement may not be transferred to other persons.
5.2 In case of violations of the general terms and conditions or the house rules, the landlord has the right to terminate the rental agreement immediately and without notice. There is no legal entitlement to a refund or compensation.
6. Condition of Property
6.1 The apartment must be left in a reasonably clean condition (clean dishes put away, beds stripped, bins emptied, bathroom and toilet wiped, floors vacuumed, and no excessive dirt or mess in any room or facility). In case of excessive mess, an additional cleaning fee may be charged according to the extra effort involved.
6.2 Any existing defects or those occurring during the rental period must be reported to the landlord immediately. The tenant is liable for any damage caused by them to the rental property or its furnishings. Furnishings must be treated with care and are intended for use within the apartment only. Moving furniture, especially beds, is not allowed. In the case of misuse, such as subletting, over-occupancy, disturbing the peace, or non-payment of rent, the landlord may terminate the rental agreement without notice. Any payments already made will not be refunded. If the tenant wishes to involve their liability insurance for any damage caused, the landlord must be informed and provided with the name, address, and policy number of the insurance.
7. Pets
Bringing pets of any kind is not allowed. If disregarded, the landlord reserves the right to terminate the rental agreement without notice and arrange for a professional cleaning at the tenant’s expense.
8. Cancellation by Tenant
In case of cancellation, the tenant is required to pay a portion of the agreed rental price as compensation. Cancellations must be made in writing. The compensation amount depends on the time remaining before the arrival date: Up to 14 days before arrival: free cancellation 0–14 days before arrival or no-show: 100% of the agreed rental price
9. Cancellation by the Landlord
The landlord reserves the right to withdraw from the rental agreement in cases of force majeure or other unforeseeable circumstances that make the rental impossible. In such cases, liability is limited to the refund of the rental price. No claim for damages can be made by the tenant. Liability for travel or hotel expenses is excluded.
10. Landlord Liability
The landlord is liable within the scope of the duty of care of a prudent merchant for the proper provision of the rental property. Liability for disruptions in water or electricity supply or events caused by force majeure is excluded. The landlord is liable for guests’ personal belongings only in accordance with legal requirements.
11. WLAN Usage
11.1 The landlord provides internet access via WLAN in the holiday apartment. Access information is given upon arrival. The landlord grants the tenant shared use of the WLAN for the duration of the stay.
11.2 If the landlord becomes aware of illegal use of the WLAN (e.g., file sharing, pornography), access will be immediately revoked, and authorities may be notified.
11.3 The landlord is not liable for disruptions to the WLAN connection and may restrict or suspend access at any time.
11.4 The landlord accepts no liability for any damage (e.g., from malware) resulting from use of the WLAN. The tenant is responsible for the security of their own devices and data.
11.5 The tenant is solely responsible for any costs incurred through the use of fee-based services via the WLAN.
12. Written Form
Any agreements deviating from these terms must be made in writing. No verbal agreements have been made.
13. Severability Clause
If any provision of these terms and conditions is or becomes invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced with a valid one that most closely reflects the economic intent of the original.